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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 3	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

 

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Genesys Cloud CX: Developer Certification Sample Questions (Q58-Q63):

NEW QUESTION # 58
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

• A. Wrap-up Codes
• B. Account Codes
• C. Status
• D. Resolution Codes

Answer: A

Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.

 

NEW QUESTION # 59
Which of the following statements defines a fatal question in an Evaluation Form?

• A. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
• B. Fatal questions are weighted higher than non-fatal questions.
• C. Fatal questions are critical questions If scored No the agent will be removed from the queue.
• D. Fatal questions are the same as critical questions.

Answer: A

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

 

NEW QUESTION # 60
Which of the following containers is used to create a new campaign?

• A. Schedules
  C Campaign Dashboard
• B. Campaign Management
• C. Scripts

Answer: B

Explanation:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

 

NEW QUESTION # 61
Which of the following statements are true? (Choose two.)

• A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
• B. A "query endpoint is best suited for bulk export of data.
• C. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
  D A jobs' endpoint is best suited for bulk export of data

Answer: A

Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.

 

NEW QUESTION # 62
In Code Authorization grant OAuth flow, a code is exchanged for a token.

• A. True
• B. False

Answer: A

Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

 

NEW QUESTION # 63
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